Mars the label understands that occasionally we all make spontaneous purchases that we aren’t 100% happy with. It’s all part and parcel of the wonderful world of shopping; sometimes we buy before we try, and later regret a rash decision resulting in an unloved dress or playsuit.
Please note that underwear, faux leather items/accessories, harnesses and body chains are all made to order and therefore completely non refundable, under any circumstances.
We want to make life as easy as possible for when these little shopping mishaps occur, which is why we offer a Full Refund or Exchange within 10 working days (Excluding Delivery Fee).
All we ask is that the item is unworn with the original tags and packaging.
We will endeavour to process your return within 15 working days. However, during busy periods such as Christmas or sale, this may take a little longer.
Please take extra care when trying on your new purchases as any items with damage such as makeup or general wear and tare will be refused any refund or exchange and you order will then be sent back to you. Returns must be returned with order number, full delivery address details and a clear statement of what you wish to exchange your item for.
All exchanges may take up to 7 working days to process after we have received it back.
All orders are looked over twice with two different members of staff before being dispatched, All Orders claimed at being faulty will be looked at very carefully for any tampering or forceful damage made to the item.
Unwanted goods must be returned in a fully resalable condition and any tags must be intact. Extra care must be taken when trying on clothing, please ensure you are not wearing any make up, fragrance or deodorant that may leave a scent or mark. Items must be returned at the customer’s expense. You must obtain proof of postage just in case your order is lost on its way back to us. Failure to do so may result in us not being able to process your return. Please include an original copy of your invoice from us so we have all of your details on hand.
We reserve the right to refuse any exchange or refund if goods are not returned in a saleable condition or are damaged.
Returns must be sent to:
21 Halliwell Business Park