Mars the label understands that occasionally we make purchases that we aren’t 100% happy with. We want to make life as easy as possible for when these little shopping mishaps occur, which is why we offer a Full Refund or Exchange within 10 working days (Excluding Delivery Fee).
All we ask is that the item is unworn, with the original tags attached and packaging included, also, hygiene stickers must be intact.
Because of this please take extra care when trying on your new purchases as any items with damage such as (but not limited to): makeup stains / general wear and tear / heavily fragranced / marks / spills / discolouration / tampered labels and tags will be refused any refund or exchange and you order will then be sent back to you.
Returns must be returned with order number, full delivery address details and a clear statement of what you wish to exchange your item for (if the event of an exchange). If you do not include your order number / address in your parcel we will NOT be able to locate your return.
All exchanges may take up to 14 working days to process once we have received your return. Refunds may take up to 10 working days.
All orders are looked over twice with two different members of staff before being dispatched, all orders claimed at being faulty will be looked at very carefully for any tampering or forceful damage made to the item.
We reserve the right to refuse any exchange or refund if goods are not returned in a saleable condition or are damaged.
- Sale items can only be returned for refund by credit note.
- 3 for 2 promos are not returnable for exchange or refund.
Returns must be sent to:
Mars The Label
Unit 52 Halliwell Business Park
We do not cover your shipping cost. Also, if an item is returned, our postage charge is also non-refundable.
For further queries, please contact our customer service team who will be happy to assist you further:
TEL: 01204 844813