FAQs

HOW MUCH IS DELIVERY AND HOW LONG IT TAKES?

Please note we do not dispatch orders over the weekend or on Bank Holidays.

UK Standard Delivery - £3.99 (3-5 working days)

UK Premium Delivery - £5.50 (1-2 working days)

UK Next Day Delivery- £7.99 (delivered on the next working day if placed before 3pm)

UK Saturday Delivery- £9.99 (order before 3pm on Friday)

Free Delivery on UK orders over £100 (3-5 working days)

Please note that you are liable for any customs and duty charges.
Please check before purchasing.

Ireland Standard Delivery – £9.99 (6-10 working days)

Standard International shipping – £14.99 (5-14 working days)

Express International Options are available at checkout.

For returns information please visit our returns policy page

WHEN IS YOUR NEXT RESTOCK?

Any new drops and restock dates will be announced on our Instagram page @marsthelabel.

In the meantime, we recommend subscribing to the waiting list, so you get notified once the item is back in stock as sizes may appear as we process returns.
To do this, please click on the size you want and then click on “Notify when available”.

DO YOU ACCEPT RETURNS?

Yes we do, you can find more information on our returns policy page.

CAN I EXCHANGE AN ITEM?

We are sorry to say we don't offer exchanges, but you can send your item back for a refund and place a new order for a different size.

CAN I CANCEL MY ORDER?

We try to dispatch orders as soon as possible, for this reason we can't cancel or amend an order once it was placed. Please make sure all of your details are correct before placing the order.

CAN I MAKE ANY CHANGES TO MY ORDER AFTER I PLACED IT?

We try to dispatch orders as soon as possible, for this reason we can't amend an order once it was placed.

ARE THERE ANY CUSTOM CHARGES FOR INTERNATIONAL ORDERS?

Yes, these parcels are usually liable for custom duties and local taxes. Any customs fees, import duties, taxes are payable by the customer, this is not included in our prices.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all forms of Credit Card payments.

I WANT TO PROMOTE YOUR PRODUCTS

We are always on the lookout for promoters/bloggers to endorse our products! Find out more on our collaboration page.